Frequently Asked Questions
How are the wines selected for The Grand Tour (TGT)?
Dustin and the team at Verve Wine run focused tastings of wines from all over the featured region and narrow the selections down based on what best represents that place and over-delivers for the price.
Do I get to choose the kind of wines in the monthly box? (What if I don’t like whites/reds/etc.)
The monthly TGT box is a curation of wines from the given region. The types of wines offered each month will change depending on what we feel deserves to be highlighted in the featured region. If you are looking for to purchase specific wines please visit vervewine.com for a wide array of bottles available a la carte.
What if there is a problem with one of the wines?
We strongly believe that proper storage is crucial to maintain the quality of wine. If you have any questions about proper wine storage practices, please email us at email@example.com. If you feel there is an issue with the way your wine arrived, please email us at the same address and we’ll figure it out together.
Do you ship in the summer months or to warm areas?
We fully understand the concern of shipping wine in warm weather. We will take every precaution to ensure that your wine arrives to you quickly, safely, and in prime condition. We also understand that waiting for the warm weather to go away to finally receive your wine is no fun at all. So we ultimately will leave this choice up to you. If you would like, we are happy to hold your shipments for you any time that you’d like. Simply email us at firstname.lastname@example.org to let us know that you’d like to put your shipments on hold and we’ll work it out together.
What states do you ship to?
Due to laws restricting the shipments of alcohol, we currently can not ship wine to Alabama, Arkansas, Kentucky, Michigan, Mississippi, Oklahoma and Utah.
How do I pause/cancel my subscription?
Log into your account and click to manage your subscription from the accounts page. If you have any questions or concerns about paused or canceled orders, please reach out to us at email@example.com.
What if I’m not home to accept the delivery?
A person of 21 years of age must be present to accept delivery.
What do I do if my TGT delivery arrives damaged?
We take great care to ensure that every TGT box is packaged properly at our warehouse to ensure a safe and in-tact arrival. If your TGT package arrives looking damaged or tampered with, simply decline the delivery (or, contact UPS to have a driver pick up the package) and notify us immediately after. If you are able to take at time-stamped photograph of the package, please attach the image to your message. A replacement package will be sent shortly after.
Can I ship to my work address?
I signed up but when will my box ship out?
Your first TGT shipment will be billed upon purchase, followed by a recurring payment on the 28th of each month. To ensure that all wines are delivered in the best shape possible, one weekly shipment is sent out from our warehouse every Friday morning on refrigerated trucks. New orders placed before Tuesday at 5PM will go out the same week; new orders placed after Tuesdays at 5pm will be sent on the following week’s shipment. All trucks are temperature controlled, ensuring that your wine arrives safe, sound, and in stellar condition; because of this, additional travel time may be required. You may skip, pause, or cancel your TGT membership at anytime.
How do I change my credit card info?
You can change your credit card info in your account page by logging in here.
For questions about Verve Wine, please visit the FAQ section on vervewine.com.